How Instructors Can Address the Challenges with Using Electronic Telecommunication Tools?

There are many ways that teachers can overcome the barriers or challenges involved with telecommunication in general. In order to deal with technical difficulties, the instructor should try to avoid them from occurring in the first place. Instructors should select the simplest technology available that will meet the needs of the project goal. There are many software options available and sometimes instructors choose the one with the most bells and whistles. Having too many useless features will often times confuse and or frustrate students enough that they do not participate. When it is a distance learning situation, a student may feel as though help is not available or they may not know where they can find technical support. Therefore simpler is better.

It is impossible to avoid all technical issues, and sometimes the simplest software will not meet project goals. When an instructor has to use a more complex software, the instructor should insure that technical support is available. 24/7 technical support would be a great perk, but it is not likely. I was really surprised when I called flashline support at a stupid time of day and somebody answered! I was informed that they were open 24 hours a day and I instantly felt a higher level of comfort knowing that help will always be just a phone call away.

Overcoming the battle with nonresponsive students and making sure students understand the goals and procedures kind of go hand in hand. It is important for the instructor to actively participate with the students and to provide constructive feedback. Instructors should be sensitive to different styles of communication and try to incorporate a nice balance between online discussions, interactive presentations, video and teleconferences. Video conferencing can supplement a student’s desire for face to face communication. Instructors should also provide a phone number with “business hours”. Emailing students updates, assignments, course information and feedback will increase participation. Even if all this information is available through the courseware, some students do not login as often as they should. Emails will encourage them to stay focus and remind them about important topics and deadlines. Consistent communication will encourage students to stay motivated and participate in the project. Consistent communication will also ensure that the students have a proper understanding of what is expected of them.